Customs Brokerage Coordinator

We are seeking a detail-oriented and customer-focused Customs Coordinator to manage customs clearance activities for assigned accounts. This is an excellent opportunity for someone with customs brokerage, freight forwarding, import/export, or logistics experience who thrives in a fast-paced environment and enjoys building strong customer relationships.

What You'll Do

As a Customs Brokerage Coordinator, you will take ownership of the import clearance process from arrival through final delivery by:

• Serving as the primary point of contact for customers, providing shipment updates and resolving inquiries with a high level of professionalism.
• Preparing and processing U.S. Customs entries and Partner Government Agency (PGA) filings while ensuring full compliance with regulatory requirements.
• Managing entry files and shipment documentation in accordance with company KPIs and service standards.
• Coordinating shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS).
• Tracking and tracing inbound shipments from port or airport arrival through final delivery.
• Reviewing, organizing, and uploading required customs and shipment documentation into operating systems.
• Processing customer billing, delivery orders, and operational reports accurately and on time.
• Maintaining customer Standard Operating Procedures (SOPs) and ensuring adherence to established workflows.
• Collaborating with internal teams to support customer needs, cross-training initiatives, and peak volume periods.

What Makes You a Great Fit

• Experience in customs brokerage, freight forwarding, logistics, import/export, or supply chain operations.
• Strong knowledge of U.S. Customs regulations, entry processing, and compliance requirements.
• Exceptional attention to detail and commitment to accuracy.
• Excellent communication and customer service skills.
• Ability to prioritize multiple shipments and deadlines in a fast-paced environment.
• Proficiency with logistics systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to work independently while contributing to a team environment.

What Success Looks Like

In this role, you will be recognized for:

• Processing shipments accurately and on time while consistently meeting service-level expectations.
• Maintaining high standards of compliance with CBP and PGA regulations.
• Delivering exceptional customer service through proactive communication and follow-through.
• Ensuring accurate documentation, timely delivery orders, and complete shipment records.
• Building strong relationships with customers, carriers, and internal partners.