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Cx Loyalty Lead

  • Cx Loyalty Lead job type Posted on: Oct 23, 2026
  • Cx Loyalty Lead experience level TekWissen LLC
  • Cx Loyalty Lead employment type Columbus, Ohio
  • Cx Loyalty Lead salary Salary: $46 per hour
  • Cx Loyalty Lead employment type Onsite
  • Cx Loyalty Lead salary Full-time
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Job Title :

Cx Loyalty Lead

Job Type :

Full-Time

Job Location :

Columbus Ohio United States

Remote :

No

Jobcon Logo Job Description :

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: CX Loyalty Lead
Location: Columbus, OH
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

Summary:

  • We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it.
  • You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs, and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.

Key responsibilities

Regional wireless SPOC

  • Serve as the primary regional contact for wireless matters, representing the Client's stakeholders to the delivery team and the delivery team to the Client
  • Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
  • Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
  • Communicate service status, planned changes, and improvement initiatives clearly and proactively
  • Manage regional escalations and own communication during high-impact situations

Years of Experience:

  • 10.00 Years of Experience

Top Skills:

  • Regional wireless SPOC
  • Problem Management
  • Surveys, personas, requirements, customer analytics

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Jobcon Logo Position Details

Posted:

Oct 23, 2026

Reference Number:

51827-12690

Employment:

Full-time

Salary:

$46 per hour

City:

Columbus

Job Origin:

CIEPAL_ORGANIC_FEED

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Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: CX Loyalty Lead
Location: Columbus, OH
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

Summary:

  • We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it.
  • You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs, and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.

Key responsibilities

Regional wireless SPOC

  • Serve as the primary regional contact for wireless matters, representing the Client's stakeholders to the delivery team and the delivery team to the Client
  • Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
  • Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
  • Communicate service status, planned changes, and improvement initiatives clearly and proactively
  • Manage regional escalations and own communication during high-impact situations

Years of Experience:

  • 10.00 Years of Experience

Top Skills:

  • Regional wireless SPOC
  • Problem Management
  • Surveys, personas, requirements, customer analytics

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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