D Crm Admin

Location: Wardsville, Missouri

- Manage user and license administration, including user setup, deactivation, roles, profiles, and permissions in Microsoft Dynamics CRM.
- Configure and customize Microsoft Dynamics CRM, including workflows, fields, layouts, record types, settings, dashboards, and reports.
- Communicate with business users to gather system requirements and address organizational processes.
- Identify and resolve CRM system issues by troubleshooting and providing effective solutions.
- Design, develop, and maintain the architecture of CRM applications for internal users.
- Conduct research on the latest Microsoft Dynamics CRM technologies to ensure up-to-date system capabilities.
- Evaluate productivity improvements and calculate ROI from CRM technology implementations.
- Prepare and review system documentation in line with Microsoft Dynamics CRM processes.
- Enforce project deadlines, schedules, and methodologies.
- Collaborate with Quality Assurance teams to review testing outcomes and resolve issues.
- Work with both internal stakeholders and external vendors as needed.
- Support a continuous improvement culture within the team and organization.