Role Overview

We are looking for a hands-on ERP professional to act as the bridge between business operations and the Microsoft Dynamics 365 Business Central (D365 BC) system. This role focuses on optimizing system usage, supporting end users, and enhancing overall ERP functionality.

What You’ll Do

• Act as the key point of contact connecting business stakeholders with the D365 BC platform
• Independently investigate, troubleshoot, and resolve system issues and user-reported tickets
• Support ongoing ERP improvements and contribute to post-implementation enhancement phases
• Work closely with internal IT teams and third-party vendors to implement system upgrades and fixes
• Analyze current workflows and identify opportunities to streamline and automate processes
• Gather and translate business requirements into system-related solutions
• Create and maintain documentation including SOPs, training materials, and user guides
• Conduct system testing, validation, and troubleshooting for updates, patches, and new features
• Develop and maintain dashboards, reports, and automated workflows
• Monitor system performance and communicate updates, risks, and improvements to stakeholders
• Provide training and continuous support to drive effective system adoption across teams

What We’re Looking For

• At least 3 years of hands-on experience working with Microsoft Dynamics 365 Business Central
• Strong functional knowledge across key modules such as Finance, Inventory, Supply Chain, and Operations
• Experience working with:
• System integrations and APIs
• Data management processes
• SQL Server and RDLC reporting
• Proven ability to diagnose and resolve ERP-related issues in a post-go-live environment
• Strong analytical mindset with effective problem-solving capabilities
• Excellent communication skills with the ability to interact with both technical and business users
• Ability to manage multiple tasks and priorities in a dynamic work environment