Das Support Specialist

Role summary

DAS portfolio support

• Maintain a consolidated inventory of DAS sites, including system type (passive, active, hybrid), vendor, carriers supported, frequency bands, ownership, and contract status.
• Support the onboarding of new DAS sites, coordinating requirements, surveys, design reviews, installation, commissioning, and handover.
• Track the portfolio pipeline, including new builds, expansions, upgrades, and decommissions, and report on progress, risks, and dependencies.
• Coordinate DAS requirements with Wi-Fi design, so in-building cellular and Wi-Fi coverage are planned together (shared cabling, pathways, power, and head-end space).
• Maintain DAS documentation, including as-built drawings, RF coverage maps, equipment lists, and test results.
• Support lifecycle planning, including technology refresh, capacity upgrades, and 5G readiness.

DAS partner and vendor management

• Act as the primary point of contact for DAS partners, including DAS vendors, system integrators, maintenance providers, and mobile network operators (MNOs).
• Manage partner performance against contracts and SLAs, running regular service reviews and tracking corrective actions.
• Coordinate carrier engagement for new site onboarding, signal source approvals, and capacity changes.
• Support commercial activity, including quotes, purchase orders, change requests, and invoice validation.
• Escalate and resolve partner issues, and maintain a clear record of commitments and outcomes.
• Support partner selection, onboarding, and performance improvement as the portfolio grows.

Operations and incident support

• Coordinate incident response for DAS issues, such as coverage loss, alarms, and carrier or head-end faults, working with partners and the operations team.
• Track DAS alarms and health data from partner monitoring platforms, and work with the telemetry team to bring DAS health into central reporting where possible.
• Support problem management by identifying recurring DAS issues and driving permanent fixes with partners.
• Coordinate planned maintenance and change windows to minimize user impact.
• Support coverage validation and acceptance testing after installation or changes.

Compliance, risk, and reporting

• Track compliance requirements, including public safety and emergency responder radio coverage (ERRCS) and local regulatory requirements where applicable.
• Maintain records for inspections, certifications, and periodic testing.
• Provide regular portfolio and partner performance reports covering coverage, availability, incidents, projects, and cost.
• Identify risks such as end-of-life equipment, contract expiries, and carrier dependencies, and recommend mitigation.
• Support data quality and audit activities with accurate DAS inventory and evidence.

Required qualifications

• 3+ years of experience in wireless, telecom, or in-building coverage, with exposure to DAS, small cells, or carrier infrastructure.
• Working knowledge of DAS architectures and RF fundamentals (passive, active, hybrid; cellular bands; 4G/5G).
• Experience managing vendors, integrators, or carriers, including SLA and contract management.
• Familiarity with project coordination, site onboarding, and commissioning processes.
• Experience with ITSM tools (e.g., ServiceNow), and with inventory and reporting tools.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to read RF designs, coverage maps, and technical documentation.

Preferred qualifications

• Certifications such as CWNA, iBwave, or vendor DAS training (Corning, CommScope, Comba, or similar).
• Experience with public safety DAS and ERRCS requirements.
• Experience with neutral host or multi-carrier DAS models.
• Familiarity with private 5G and CBRS.
• ITIL Foundation or PMP/PRINCE2 certification.
• Experience with vendor management frameworks and commercial or procurement processes.

Key performance indicators

• DAS portfolio onboarding delivered on time and to agreed quality.
• Partner SLA compliance and resolution of partner escalations.
• DAS availability and incident resolution times.
• Accuracy and completeness of DAS inventory and documentation.
• Compliance with inspection, testing, and certification requirements.
• Partner and stakeholder satisfaction.

Years of Experience:

• 10 Years of Experience

Top Skills:

• Support increasing DAS portfolio
• Manage DAS partner relationship
• Wireless infrastructure / Compliance and operations support