Data Center NetOps Technician - L2

Job description:

Job Title: Data Center NetOps Technician – L2
Location:- Temple, TX

Job Summary:

We are looking for an Infrastructure Repair Technician to support data center operations by troubleshooting, repairing, and replacing hardware components across servers, storage systems, and network devices. The role involves working with cross-functional teams to resolve technical issues, manage repair tickets, maintain inventory, and ensure smooth data center operations.

Key Responsibilities:

• Troubleshoot and resolve hardware issues involving servers, storage systems, and network devices.
• Repair and replace faulty components, including GPUs, CPUs, motherboards, HDDs, SSDs, switches, routers, and firewalls.
• Manage and close service tickets with accurate documentation.
• Perform root cause analysis and collaborate with engineering teams to resolve complex issues.
• Monitor task queues, trouble tickets, and repair requests.
• Maintain inventory of network devices, spare parts, and vendor RMA equipment.
• Perform hardware installation, replacement, and maintenance activities.
• Identify process improvements to enhance operational efficiency.
• Follow safety procedures and data center compliance standards.
• Participate in training, on-call rotations, and provide after-hours support.
• Travel up to 15% as required.
  

Required Qualifications:

• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong knowledge of server hardware, storage systems, and network devices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Ability to work in a fast-paced data center environment.
• Strong communication and teamwork skills.
• Ability to lift up to 40 lbs and perform physically demanding tasks.
• Flexibility to work 24x7x365 shifts, including weekends and overtime.
  

Preferred Qualifications:

• 2+ years of experience working in a data center environment.
• Hands-on experience with server hardware, storage systems, and network device repairs.
• Degree in Computer Science, Engineering, or a related field preferred.