Position Details
Data Center Operations Technician Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.
Title: Data Center Operations Technician
Work Location: Englewood, CO 80111
Job Type: Contract
Work Type: Onsite
Duration: 6 Months
Job Description:
- Data Center Operations Technician responsible for safe operation and upkeep of the Client Data Center and Colocation sites.
Qualifications:
- Experience in a 24/7 production environment
- Strong troubleshooting skills
- Solid understanding of Microsoft Operating systems
- Fundamental knowledge of networking - Routing, Subnets, Communication protocols
- Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
- Excellent verbal and written communication skills
- Strong attention to detail, making and keeping commitments, and meeting deadlines.
- Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
- Minimum 2 years of experience working within an IT Support environment.
- Ability to climb ladders and work aloft.
- Ability to work in cold temperature environments.
- Ability to maneuver pallet jacks and lift heavy objects.
- Ability to pull and install cabling.
- Driving (must possess valid driver's license and insurance)
Responsibilities:
- Customer Support
- Provide timely resolution and/or escalation of customer issues.
- Maintain a professional attitude and conduct while performing data center duties.
- Deliver proactive updates to customers and teammates as necessary.
- Follow Client processes and procedures.
- Physical device alert review throughout data centers
- Incident triage and escalation
- Provide local access and escort for vendors.
- Perform remote hands work for internal and external customers.
- Perform data entry tasks for ongoing infrastructure changes and customer installations.
- Assist and/or complete physical installations.
- Update all relevant and required documentation.
- Complete assigned workflow tasks to provide timely turnaround to customers.
- Maintain clean and organized cabinets, cables, and cages during installation of equipment.
- Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
- Document troubleshooting and problem-resolution steps.
- Provides onsite support for hardware and systems as instructed by partner teams.
- Maintain cleanliness of the Data Center and surrounding supporting areas
- Perform Datacenter Infrastructure Environmental Monitoring
- Perform Facilities Rounds and escalate pertinent information.
- Process all in and outbound shipping/receiving.
- Immediately report facility alarms to the local Facilities Operations Engineer
- Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
- Complete End of Shift Reporting
- Follow Data Center Policies and Procedures
- Stay abreast of new facilities-related information and training updates.
- Maintain cabling and general usage item inventory levels.
- Complete policy and procedure review within scheduled timelines
- Maintain proficiency level with tools and systems used to deliver support.
- Perform other duties as required and assigned.
TekWissen Group is an equal opportunity employer supporting workforce Diversity.
