Data Center Technician (Ashburn)

The role

You are our hands on the floor in Ashburn. You rack, cable and repair the servers and network gear our customers run on, following build plans from our deployment engineer. A typical week mixes planned work and the unplanned. You might rack a pallet of new servers on Monday, swap failed drives and DIMMs midweek, and trace a bad fiber run.

What you'll do

• Receive, unbox, inventory and rack servers, switches and PDUs according to rack elevations
• Run and dress copper and fiber cabling, install optics, DACs and AOCs, and label
• Replace failed parts (drives, DIMMs, PSUs, NICs, fans) and handle RMAs with vendors
• Troubleshoot hardware and link issues: no-POST, dead links, bad optics, power faults
• Access servers through BMC/iDRAC to check health, reseat or reboot, and confirm a fix
• Install cross-connects and patch to the meet-me room alongside data center staff
• Work customer and internal tickets to completion with clear notes and photos
• Keep inventory, spares and our records of what sits where accurate
• Keep cages clean and secure
• Join the on-call rotation for after-hours hardware emergencies

What you bring

• 1+ years in a data center, colocation, IT hardware or similar hands-on technical role
• Experience racking servers and network gear, or strong hardware skills you've built elsewhere
• Familiarity with server components and how to diagnose a failed one
• Working knowledge of fiber cabling
• Neat, careful work habits and an eye for detail on labeling and cable management
• Clear written updates in tickets
• Able to lift 50 lb, stand for long periods, and work in loud, cold environments
• Able to pass a background check required for data center access

Nice to have

• Experience with Supermicro, Dell, Asus, Gigabyte servers and their BMCs
• Exposure to Arista or Juniper switches
• Experience handling GPU servers
• Basic Linux command line
• Prior work at a hosting provider, cloud provider or colocation facility

Rackdog is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Rackdog provides bare metal servers for businesses to scale their applications reliably, affordably, and globally. We're transforming into an engineering-first company focused on building software that makes infrastructure simple and intuitive.