Data Center Technician Lab Operations

Job Description:

• The Data Center Technician is responsible for supporting the day-to-day physical operations of Multi-Business Engineering (MBE) product labs in Santa Clara.
• This role focuses on hardware installation and removal, rack-and-stack activities, inventory control, shipping and receiving, equipment handling, and maintaining a clean, safe, and organized lab environment.
• The technician will work closely with engineering, IT infrastructure, logistics, and facilities teams to ensure that lab equipment is properly received, tracked, deployed, stored, relocated, and shipped as required.
• The ideal candidate is hands-on, detail-oriented, and capable of managing physical lab operations efficiently in a fast-paced engineering environment.

Required Education:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in IT, Electronics, or a related technical field is preferred.

Required Skills:

• Racking and Stacking: Hands-on experience installing, mounting, and removing servers, switches, and other hardware in equipment racks.

Inventory Management:

• Experience tracking server hardware, components, cables, and lab assets while maintaining accurate inventory records.

Technology Proficiencies:

• Server racks, rack rails, mounting hardware, and cable management accessories.
• Servers, switches, storage devices, and other data center equipment.
• Barcode scanners, asset tags, and inventory tracking systems.
• Inventory management tools, spreadsheets, and asset management platforms such as GLPI.
• Shipping and receiving documentation and package tracking systems.
• Basic understanding of Ethernet cables, fiber-optic cables, power cables, and rack power distribution units (PDUs).
• Basic knowledge of server hardware components, including CPUs, memory, storage drives, and power supplies.

Racking and Stacking:

• Rack and un-rack servers, network switches, storage devices, and other lab equipment.
• Install rack rails, mounting brackets, shelves, and related hardware.
• Perform physical installation and removal of equipment according to provided instructions and rack layouts.
• Connect and organize power cables, Ethernet cables, and fiber-optic cables as required.
• Assist with server relocations, rack reorganization, and lab hardware deployments.

Inventory and Asset Management:

• Maintain accurate inventory records for servers, switches, components, cables, and other lab equipment.
• Record equipment details, including asset tags, serial numbers, model numbers, quantities, and locations.

Shipping and Receiving:

• Experience receiving, inspecting, documenting, labeling, packing, and shipping hardware and equipment.
• Receive incoming hardware shipments and verify items against purchase orders, packing slips, and delivery documentation.
• Inspect incoming equipment for visible damage and report discrepancies or missing items.
• Unpack, label, and register received hardware in the inventory system.
• Prepare servers, components, and other equipment for shipment, return, or relocation.

Lab Cleanliness and Organization:

• Ability to maintain a clean, organized, and safe lab environment, including proper cable management and equipment organization.
• Maintain a clean, orderly, and safe engineering lab environment.
• Keep racks, workbenches, storage shelves, and equipment staging areas organized.
• Perform routine lab housekeeping, including removing packaging materials and disposing of waste according to lab procedures.

Hardware Handling and General Lab Support:

• Ability to handle IT equipment safely, follow established procedures, and coordinate with engineering, logistics, and facilities teams.
• Assist with hardware deployments, equipment relocations, and lab setup activities.
• Perform visual inspections of servers, boards, cables, and hardware components.
• Assist engineering teams with staging and organizing equipment for testing and validation.
• Work independently on assigned tasks and coordinate with cross-functional teams to complete requests on time.