Title Technical Support Tech I (Data Center Technician) Location Plain City, OH Duration 6 months (possibility of extension/conversion) Pay range $20 - $23 per hour Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Daily Schedule 2 front half‑day shifts: 6:30 am to 6:30 pm (Sun, Mon, Tues, and every other Wed) 2 back half‑day shifts: (Thu, Fri, Sat and every other Wed) Required 1–2 years hardware repair experience Preferred 2+ years hardware experience, 1+ year data center experience Degree or Certification High school diploma/equivalent KPI Makeup of weekly resolves (high priority tickets, complexity, over‑SLA tickets) Earn Trust, Learn and Be Curious Benefits The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term disability insurance, short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually (as applicable). #J-18808-Ljbffr