Job Summary

The Data Entry Clerk is responsible for accurately inputting, updating, and maintaining information within company systems, databases, and spreadsheets. This role supports central station operations by ensuring data is accurate, organized, secure, and readily accessible. The position also requires frequent phone communication with customers, a strong commitment to customer service, reliability, punctual attendance, and the ability to work both independently and as part of a team.

Key Responsibilities

• Data Entry: Accurately type, scan, and input information such as customer records, reports, invoices, and operational data into company systems.
• Data Verification & Quality Control: Review data for errors, inconsistencies, or missing information and make corrections as needed.
• Information Management: Organize, sort, and maintain digital and physical files for efficient retrieval and compliance with company procedures.
• Database Maintenance: Update and maintain existing records to ensure databases remain current and accurate.
• Reporting & Backup: Generate routine reports and assist with regular data backup procedures.
• Customer Communication: Handle frequent inbound and outbound phone calls with customers in a professional, courteous, and efficient manner while accurately documenting information.
• Confidentiality & Security: Maintain strict confidentiality of company and customer information in accordance with company policies.

Required Skills & Qualifications

• Attention to Detail: High level of accuracy and precision to minimize data entry errors.
• Typing Proficiency: Strong, fast, and accurate typing skills.
• Customer Service Skills: Excellent customer service skills with the ability to communicate clearly, professionally, and respectfully with customers over the phone.
• Phone & Communication Skills: Comfortable handling frequent phone calls while performing accurate data entry.
• Computer Skills: Proficiency in Microsoft Office (Excel, Word), database software, and email systems.
• Time Management & Attendance: Ability to manage time effectively, meet deadlines, and maintain consistent, punctual attendance in accordance with scheduled shifts. Reliable attendance is essential due to the operational needs of the central station.
• Work Style & Teamwork: Ability to work independently with minimal supervision when required, while also fostering a positive, collaborative team environment.
• Confidentiality: Demonstrated ability to handle sensitive company and customer information responsibly.
• Education: High school diploma or GED required.

Work Environment

• Office-based role within a central station environment
• Fast-paced setting requiring accuracy, consistency, and multitasking
• Frequent computer use and regular phone interaction with customers