Data Operations Lead - Patient CRM Systems

Full-Time Contract: Role: Data Operations Lead – Patient CRM SystemsCompensation: Up to $70, commensurate with experienceLocation: Princeton, NJ — Hybrid (3 days onsite/week)Length of Contract: 6+ monthPosition Description:We're looking for a Data Operations Lead to take ownership of the health, reliability, and integrity of patient data across our Patient CRM ecosystem. You'll be the go-to person when data issues arise, driving quality monitoring, stewardship, and remediation efforts, while also governing how changes move into production. Think of this as the operational backbone for making sure patient data stays accurate, audit-ready, and trustworthy across the business.Responsibilities:Incident & Problem ResolutionServe as the first point of contact when CRM or Portal data issues surfaceDrive root-cause investigations and build corrective action plansPartner across business, tech, and vendor teams to resolve issues quicklyPut lasting fixes and preventive guardrails in placeQuality Monitoring & VisibilityBuild out a framework for ongoing data quality monitoringCreate scorecards, dashboards, and alerting to track key metricsWatch critical data elements closely and flag risk before it becomes a problemPush proactive fixes rather than waiting for issues to escalateStewardship OperationsRun day-to-day stewardship workflows, patient identity, demographic updates, duplicate resolution, exception handlingCoordinate adjudication between business and technical stewardsKeep clean records of decisions and stewardship performanceData Cleanup & RemediationOwn the strategy for cleaning up and correcting problematic dataStand up a formal "data detox" processPrioritize the remediation backlog by business and compliance impactKeep pushing for incremental quality gainsChange ManagementAct as business owner for production data change requestsAssess impact and manage approvals across CRM, portals, MDM, and integrated platformsMake sure every production change follows governance protocolArchival, Backup & RecoverySet business requirements for archival, retention, backup, and recoveryKeep these processes aligned with compliance, legal, privacy, and continuity needsLaunch ReadinessSupport new product launches by confirming data readiness ahead of go-liveEnsure monitoring, stewardship, and reporting are in place before deploymentLead operational acceptance activitiesGovernance ExecutionCarry out governance policy set by the Data Governance teamConfirm adherence to standards and controlsProvide audit evidence and reporting supportKeep SLA and KPI performance on trackQualifications8-10+ years across data operations, data quality, CRM support, stewardship, and incident managementPreferredBackground working with patient, provider, or other regulated healthcare dataHands-on experience with data quality/observability tools and dashboardsFamiliarity with MDM and patient identity managementWorking knowledge of HIPAA, PHI handling, and audit processesSalesforce Life Sciences Cloud or Health Cloud experienceSuccess MetricsFewer recurring incidents, improved data quality scores, faster resolution times, a shrinking stewardship backlog, strong audit readiness, better SLA attainment, and greater business trust in CRM data.EDUCATIONBachelor's degree in Data Management, Information Systems, Healthcare, or a related field