Data Operations Lead

Data Operations LeadPatient CRM Data Operations & StewardshipPosition SummaryThe Data Operations Lead is responsible for ensuring operational excellence, reliability, monitoring, stewardship, and continuous improvement of patient data across the Patient CRM ecosystem. This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation.The role serves as the primary escalation point for data-related operational issues and ensures that patient data remains accurate, compliant, and business-readyKey Responsibilities1. Data Incident & Problem Management2. Data Quality Monitoring & Observability3. Data Stewardship Operations4. Data Detoxification & Remediation5. Data Change Management6. Data Archival, Backup & Recovery7. Operational Readiness & Product Launch Support8. Operational Governance ExecutionQualificationsRequiredBachelor's degree in Data Management, Information Systems, Healthcare, or related discipline.8-10+ years of experience in:Data OperationsData QualityCRM SupportData StewardshipIncident ManagementExperience supporting patient, provider, or regulated healthcare data environments.PreferredSalesforce Life Sciences Cloud or Health Cloud experience.Experience with data quality tools, observability platforms, and operational dashboards.Knowledge of MDM, patient identity management, and stewardship operations.Familiarity with HIPAA, PHI handling, and audit requirements.