Justification: Provide presentations, reports, statistics, metrics, and analysis of services provided by Network Services

Short Description: Receive, process, present data, and information from our weekly Helix datasets which are provided from another I&O division.

Complete Description:

Extrapolate datasets from Service Desk Support Team and prepare using appropriate algorithm tools

Ability to obtain and report data analysis of datasets

Facilitate meetings to discuss data analysis of workloads and projects

Excellent interpersonal skills

Skills, Experience and Education:

Bachelors Degree, Required

Organization and Prioritization skills are Mandatory

Understanding CRISP-DM process model

Ability to follow the steps for a data mining project

Business Understanding

Data understanding

Data preparation

Modeling

Evaluation

Deployment

Communication and Interpersonal skills are Mandatory

Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required

Minimum 1-3 years experience with PBI, R, IBM SPSS, and/or Tableau

Minimum 3-5 years experience with Microsoft Project and Excel is Required

Minimum 2-3 years experience with DevOPs is Preferred

Minimum 3-5 years experience with Remedy/Helix is Required

Minimum 3-5 years working within a Telecommunications environment is Preferred

Minimum 3-5 years experience in a large Enterprise setting is Required

Minimum 3-5 years work experience with multiple network platforms is Preferred

Minimum 3-5 years working with multiple network lines of service is Required

Minimum 5+ years dealing with customers is Required