Description:

• To develop and provide worldwide functional customer support, problem identification and resolution for IT solutions and to develop business transformation processes. To serve as a Business/Data Analyst and subject matter expert in a specialized parts and service marketing field or specialty area where decisions and recommendations are made for strategic advantage and contribute to Percent of Parts Sales for the client's branded parts growth.

Typical Day:

• Provide resolution of global data issues related to Lens Rebuild and PORO (Percent of Rebuild Opportunity) and the coordination of global data corrections. Partnering with Global IT/Digital and the process owners to be the primary source for business units regarding systems data issues, processes, and data accuracy.
• Drive Lens Service & PORO (Percent of Rebuild Opportunity) adoption & correct utilization.
• Provide support in developing Lens Service & PORO (Percent of Rebuild Opportunity) systems strategy, consulting, gathering requirements, creating, and presenting system change requests, development, testing and training.
• Delivering Lens Service & PORO (Percent of Rebuild Opportunity) MGPP which, includes helping to conduct testing and get approval as required by new content releases or deployments.
• Gathering and providing VOC (field teams) and VOD to the client's Digital team
• Lead improvement projects of functional support processes for Lens Service & PORO (Percent of Rebuild Opportunity). Maintaining high visibility to end-users with the goal to consult on process options and head off potential Digital solution problems.
• Assists Rebuild - & CISD sales execution team in obtaining answers to Lens Service & PORO process related questions.
• Define documentation, procedures, and training guidelines for business unit personnel to be fully effective in both existing and future versions of Lens and PORO.
• Developing, Coordinating and Presenting Training materials to various internal and dealer audiences.
• Works along with management in planning major programs and objectives for the Division.
• Participate in Forecasting/Business Planning.
• Segmenting, targeting, and positioning market opportunities to gain market share.
• Partner with industry groups to align strategies.

Interaction with team:

• Biweekly team meetings (virtual)
• Weekly one-on-ones
• Biannual team meeting face to face is likely (in US)

Work environment:

• Standard office environments
• Minimum three days/week onsite

Technical Skills Required:

(Required)

• Proficiency in data analysis.
• Accomplished in the use of business tools for communicating ideas.
• SQL / Snowflake (coding experience)
• MS Excel (& Access)

(Desired)

• PowerBI
• Technical Machine Knowledge / Understanding
• Dealer / Field experience

Soft Skills Required:

• Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
• Good human relations skills are required to develop collaborative, cooperative work relationship with others inside and outside the business unit.
• Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Ability to deal with sensitive issues.
• Self-starter and team player
• Strong communication, presentation, and training skills.
• Candidate must demonstrate values of Integrity, Commitment, Excellence and Teamwork

Education Requirements:

• Relevant Associate's degree required with two years' experience OR
• A college or university degree (for example, BA, BS) or certification that is equivalent with 0-2 years' experience.
• Master's Degree is not considered overqualified.
• PhD would be considered overqualified.

Travel: 0-25% within USA

Required Skills : Data Analysis,SQL

Basic Qualification :

Additional Skills : Business Analyst,Database Developer

Background Check : No

Drug Screen : No