Decal Help Desk Support Specialist Apply
Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.
Triage and Manage Incidents: Efficientlytriage and prioritize incidents and service requests using ServiceNow.
- Answering Phones: Respond promptly tophone inquiries, providing immediate support and resolving user issues ordirecting calls as necessary.
- Problem-Solving: Quickly identify,troubleshoot, and resolve technical issues, escalating complex problems whennecessary.
- Collaboration: Work closely with other ITteam members to ensure seamless support and knowledge sharing.
-Work Schedule: Monday - Friday Onsite
-Proven experience in a Service Desk or IT support role.
Proficiency in using ServiceNow for incident andrequest management.
- Strong problem-solving abilities and technicaltroubleshooting skills.
- Commitment to maintaining a high level ofcustomer satisfaction.
-Previous experience in a similar Service Desk or support and problemresolution role.
Familiarity with remote support tools andtechniques Required/Desired Skills
| Skill | Required /Desired | Amount | Candidate Experience |
|---|---|---|---|
| Proficiency in using ServiceNow for incident and request management. | Required | 2 | |
| Required 2 years of technical support experience. | Required | 2 | |
| A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. | Highly desired | 2 |
| No. | Question | |
|---|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? | |
| Question2 | What is your candidate's email address? | |
| Question3 | This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? | |
| Question4 | If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement? | |
| Question5 | This position is onsite at 2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334. Do you accept this requirement? |
