Role ContextThe Delivery Manager & Business Process Lead will act as the operational counterpart, ensuring business process completeness, cross-functional execution, and go-live readiness.ObjectiveSupport the Project Manager in delivering our webshop by structuring end-to-end business processes, coordinating functional readiness, and ensuring that system implementation results in an efficient and scalable wholesale operating model.Key ResponsibilitiesPartner with the Project Manager on delivery planning, milestones, and dependency management.Map current and target business processes across product onboarding, pricing, customer journey, order management, fulfilment, returns, customer service, and financial flows.Translate the technical mapping produced with the third-party implementation vendor into operational workflows, roles, and procedures.Coordinate business, IT, logistics, merchandising, and Finance to ensure alignment and adoption.Define governance routines, documentation, training materials, and operating standards required for go-live.Identify process gaps, risks, and bottlenecks and propose pragmatic solutions aligned with wholesale best practices.Support definition of data and operational structures (catalogue governance, customer segmentation, pricing logic, service model).Ensure readiness for invoicing, performance tracking, and post-go-live continuous improvement.Relationship with Project Management StructureThe Project Manager retains ownership of scope, timeline, vendor coordination, and technical delivery.The Delivery Manager ensures operational execution, business process integrity, and cross-functional readiness.Both roles operate as a delivery pair and jointly prepare steering committee inputs.ProfileSenior experience in digital commerce delivery and operating model design within B2B distribution, apparel, promotional textiles, or comparable sectors.Strong expertise in business process mapping and translating system design into operational workflows.Experience working alongside a Project Manager and external system integrator on complex programs.High cross-functional influence, structured execution, and strong documentation discipline.Familiarity with wholesale catalogue complexity, logistics integration, and multi-brand environments is required.Success CriteriaEnd-to-end processes documented, validated, and adopted before go-live.Clear alignment between technical implementation and operational execution.Functional teams enabled with defined ownership, procedures, and KPIs.Improved delivery predictability and reduced post-go-live rework.What We OfferAt Falk & Ross, you’ll join a strong international player with a clear ambition for growth—and the tools and trust to make a real impact.A challenging Delivery Manager& Business Process Lead role with high autonomy and direct influence on regional growthA competitive salary package with an attractive performance-based bonus structureA comprehensive onboarding and training program to ensure deep product and market knowledgeOngoing support from experienced internal teams (sales, customer service, logistics, marketing)Opportunities for professional development and career growth within an international organizationA dynamic, entrepreneurial culture that values initiative, ownership, and customer focusThe chance to represent a strong, well-established brand with a broad and competitive product portfolio