Delivery Manager

Delivery Manager

Onsite from Bellevue, WA

Long Term Contract

Must Have Skills:

Delivery management

FACETS

Project management

Claims management

Seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

What You'll Do

Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.

Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.

Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.

Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.

Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.

Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.

Build trusted relationships with client executives, business leaders, and key stakeholders.

Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.

Lead geographically distributed teams across onshore, offshore, and vendor organizations.

Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.

Drive automation, operational efficiencies, and continuous service improvements across the portfolio.

Support strategic planning, transformation initiatives, and roadmap execution.