We are looking for an experienced Managed Service Manager to lead and optimize service delivery for a medium to large Agile team. This is a contract role with a strong chance of extension, based in Braga, Portugal.Key DetailsStart date: May 2026Contract duration: 7 months (extension likely)Location: Braga (on‑site/hybrid)On‑site requirement: Minimum Mondays and TuesdaysTime zone: LisbonWork schedule: Accenture standard scheduleLanguage RequirementsEnglish: C2 (profile/CV must be in English)Portuguese: C2Key ResponsibilitiesManage and oversee end‑to‑end service deliveryPlan and schedule resources and contractor activitiesMonitor and report on KPIs and SLA performanceDrive service optimisation and efficiency improvementsCoordinate and resolve escalations and critical issuesPlan and oversee delivery activities (deployments, testing, etc.)Required ExperienceProven experience managing medium to large teams (15+ people)Strong background in Managed Services / Service DeliveryExperience working with Agile methodologiesExcellent stakeholder communication and reporting skillsNice to HaveExperience with Cloud Service Delivery, particularly AWSIf this position is of interest please apply for immediate consideration