Job Description - Delivery Manager Experience as a full-time Project Manager (5 years min), preferably gained from a bank or financial institutionExperience in handling complex projects on financial applications is highly-preferredExperience in PMI/PRINCE2 PM framework and/or Agile, Scrum, or Kanban methodology (2 years min) Project Management certification is a plusPossesses excellent management and written/verbal communication skillsKnowledgeable in Work Breakdown Structure, Risk Management, Issue Management, and Dependency ManagementKnowledgeable on platforms like Data, Analytics and Master Data Management Duties & Responsibilities:Assists in prioritization of IT Projects as part of the business planning / demand planning cycle for the Units.Work and collaborate with stakeholders and end users to plan and configure systems, to develop solutions that will achieve needed objectives.Align with the Project Manager on the overall business outcomes for the modules and delivery timelines.Manages the kick off process ensuring all necessary resources are available in conjunction with business sponsor and that a robust project plan is in place.Monitors assigned projects as per SDLC and Governance process.Tracks and reports project implementation progress and budgets to BTS and/or ITSD management per the agreed frequency.Identifies and logs project issues; Oversees the resolution process and escalates issues when necessary.Manages, when necessary, re scopes the projects and updates project plans accordingly.Manages the project closure ensuring all deliverables are achieved and documented; and relevant lessons learned/case studies are developedAssists in selecting and on-going management of vendors/suppliers for supporting selected projects.Facilitates vendor contracting, paymentsHarness project best practices ad contribute to the overall knowledge base.Train new Delivery Managers with Project Delivery Processes.Skills Required:Service Management: Understanding and appreciation of best practices on incident management, problem management, change management, and service level management.Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.