Demand Response Program Manager

Shift: 9 AM – 4 PM, 40 hours/weekOverview:Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives.Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.Day to Day:Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience.Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance.Preferred Qualifications:Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders.Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills.Strong analytical, organizational, and problem-solving abilities.Bachelor’s Degree Required.Level II:2-5 Years of Experience.Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most.Ensures that programs are operated in compliance with all Public Utility Commission requirements.Ensures that customers and aggregators participating in the program have a good customer experience.Reviews invoices and ensures program expenditures are appropriate and within budget.Continuously seeks opportunities to improve program cost and performance.Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy.Manages stakeholder engagement and satisfaction.Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.