Position Details
Depot Mgmt Tech Support Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Depot Mgmt - Tech Support
Work Location: Moline, IL, 61265
Duration: 7+6Months
Job Type: Onsite
Work Type: Contract
Job Description:
- Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects.
- This position will require some technical skill and background for day-to-day functions of the role.
TYPICAL EXAMPLES:
- Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
- Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
- Break/fix repair of hardware
- In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role.
- Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
TYPICAL EXAMPLES:
- Project tracking, customer interactions (written & verbal), and ServiceNOW updates
- Shipping and receiving of hardware
- Interaction with shipping/receiving departments and guidelines
- This role will also be responsible for asset management to ensure effective tracking of assets within the United States.
TYPICAL EXAMPLES:
- ServiceNOW updates as devices move from primary location
- Inventory Audits on monthly basis
- Barcode and assign asset
Required Skills:
- Proficiency in troubleshooting and resolving technical issues.
- Ability to collaborate effectively with cross-functional teams.
- Strong documentation and communication skills.
- Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc
- DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc)
- Working knowledge on Service Now, SCCM tools include Microsoft products
Years of Experience:
- 4-6 Years of Experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
