Job Title: Desk side support

Location: Elon, NC 27244

Mode : Contract (6+ Months) (Day 1 Onsite)

Job Responsibilities:-

Desk side support for (Desktop, Laptop, OS and applications, Hands and feet for Datacenter/Network support)

Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

Maintains detailed and accurate records in workload management, asset management, and administrative applications.

Provides tier I and II support in all areas of the organizational service portfolio.

Provides excellent customer service to all levels of employees including customers, peers, and leadership.

Accurately follows documentation and checklists to ensure efficiency and consistency.

Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.