Role :- Desk Side Support

Location :- Hamilton, MT 59840 (Onsite)

Job description:-

Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management Should have experience in application support
Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements etc
Understanding to coordinate with vendors/principles
Understanding of client management, user response (email/verbal)

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit

Placing Hardware/accessories orders and managing Threshold stock

Handling Customer service support

Deskside Support calls

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective