Deskside Support Engineer

Job Title: Desktop Support EngineerLocation: Boise, Idaho / OnsiteEmployment Type: Full-TimeJob Description:We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.Key Responsibilities:Provide Level 1 and Level 2 technical support to end usersTroubleshoot desktop, laptop, printer, and software issuesResolve Windows and Office 365-related problemsManage user accounts, password resets, and access requestsLog, track, and update tickets in the ticketing systemEscalate complex issues to the appropriate teamsSupport hardware installations, upgrades, and replacementsMaintain documentation of incidents and resolutionsRequired Skills:Experience in Help Desk or Technical SupportKnowledge of Windows operating systems and Microsoft OfficeBasic understanding of networking concepts (TCP/IP, DNS, DHCP)Experience with Active Directory and user account managementFamiliarity with ticketing tools such as ServiceNow or JiraGood troubleshooting and communication skills