Position Details
Deskside Support Engineer Apply
Job Title: Deskside Support Engineer
Location: Miami, FL
Type: Contract
Duration : 21 Months
Location: Miami, FL
Type: Contract
Duration : 21 Months
Overview
Our client is a leading energy infrastructure company, known for operating natural gas and oil pipelines, along with power generation and storage facilities. The role of the "Level 2 Deskside Support Engineer" is pivotal in maintaining our reputation for world-class service and support. This position involves direct interface with clients and a significant contribution to our operational team, ensuring seamless support for a large and diverse user base.
Duties and Responsibilities
- Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
- Field help requests courteously, documenting essential user information and issue details.
- Prioritize and manage problems effectively, escalating to senior technicians as needed.
- Utilize diagnostic tools for efficient troubleshooting.
- Ensure thorough follow-up post-resolution, maintaining high service standards.
- Support diverse aspects of incident management and high-value services, focusing on customer experience.
- Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
- As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.
Required Skills
- Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
- 3+ years experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
- Strong troubleshooting skills in Office 365 environments.
- Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
- Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
- Competence in image installation, configuration, and preventive maintenance tasks.
- Service-oriented approach with excellent communication skills.
- Proficiency in Android and Apple iOS operations and troubleshooting.
- Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
