Desktop Deployment Analyst

We are seeking a Desktop Deployment Analyst to support a large-scale desktop modernization project. This hands-on role will perform deskside setups, equipment swaps, device configuration, and software deployments as associates transition to updated laptop and virtual desktop environments.Working closely with desktop support teams, this individual will help meet monthly deployment targets leading up to a September 2027 cutover.There are positions open in Owings Mills, MD and Downtown Baltimore, MD. The role requires you to be on-site 5 days a week.Key ResponsibilitiesPerform deskside equipment installations and swaps, including replacing thin clients with laptop setups, installing docking stations, swapping monitors, and connecting peripherals.Configure and prepare laptops, thin clients, and Windows 365 (W365) environments for associate use.Deploy software and verify that required applications are installed and functioning.Test equipment, connectivity, and device configurations; troubleshoot deployment issues and coordinate with desktop support teams as needed.Provide professional, client-facing support during equipment transitions.Document deployment activities, equipment changes, and outstanding issues using Excel and ServiceNow or another ticketing system.Complete assigned setups and deployments within established monthly project targets.Required Qualifications1–3 years of experience in desktop support, deskside support, IT support, or hardware deployment.Hands-on experience setting up laptops, monitors, docking stations, and peripherals.Familiarity with device configuration, software installation, and basic troubleshooting in a Windows environment.Experience configuring thin clients and Windows 365 environments.Familiarity with ServiceNow or another ticketing system.Experience using Excel for documentation and tracking.Strong customer service and interpersonal skills, with the ability to support associates directly and collaborate with desktop support teams.Reliable transportation and availability to work onsite five days per week.Preferred QualificationsExperience supporting a large-scale equipment refresh, desktop migration, or technology rollout.