Desktop Engineer

Role : Desktop Engineer

Duration : Contract Position

Location : San Diego, CA (Onsite)

Overview:

• We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment.

• This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk.

• You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.

Key Responsibilities:

Endpoint & Device Management:

• Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune.

• Deploy, configure, and maintain endpoint security policies, compliance rules, and updates

• Package and deploy applications using Manage Engine Endpoint.

• Monitor device health and remediate issues proactively.

Active Directory

• Solid knowledge of Active Directory (users, groups, GPOs, permissions)

• Manage hybrid identity environments.

• Support user lifecycle management (onboarding, offboarding, role changes)

• Enforce identity and access security best practices

Service Desk & End-User Support

• Provide side desk support for desktop, laptop, and peripheral issues

• Act as an escalation point for Service Desk tickets

• Troubleshoot hardware, OS, application, and connectivity issues

• Maintain SLAs and contribute to continuous service improvement

Self-Service & Automation

• Design and maintain self-service solutions for end users (software installs, password resets, device requests)

• Automate routine tasks using scripting (PowerShell preferred)

• Improve user experience by reducing manual IT touchpoints

Print Management

• Administer and support enterprise print management solutions

• Manage print servers, queues, drivers, and permissions

• Troubleshoot printing issues across local and networked devices

• Support secure and follow-me printing solutions where applicable

Documentation & Collaboration

• Create and maintain technical documentation and knowledge base articles

• Collaborate with security, infrastructure, and networking teams

• Participate in projects related to endpoint modernization and security