Field Service Technician - Hill AFB, UT

Pay Rate: $36.55/Hr. on W2

US Citizenship and Active Secret Clearance is required for this position.

Job description:

-Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed

-Supports computer users with installation of hardware/software and networking components to meet personal computer needs

-Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning

-Resolves issues including contacting and assisting vendors Researches, analyses, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment

-Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc...

-Performs new computer configuration and coordinates the workstation upgrade/replacement process

-Participates in the deployment of new software platforms

-Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete

-Verify with the customer that the problem has been resolved and close case

Required Skills:

-Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008

-Candidate must work well in a team environment Have excellent communication skills

-Candidate must be a self-motivated. -Have excellent trouble shooting and analytical skills

-Excellent knowledge of computer hardware, software, and terminology

-Excellent knowledge of computer systems and local area networks Excellent computer skills

-Excellent organizational skills

Experience Required:

Minimum 5 years' experience in an IT support role.

Education Required:

High School/GED

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