Desktop Support Analyst

Important information: To be immediately considered, please send an updated version of your resume to .Title: Computer Support (Infrastructure Engineer)Pay Rate: $27 per hourLocation: Ankeny, IA, 50023Duration: 12 monthsType – W2 contract (No C2C)** Visa sponsorship is not available, now or in the near future, for this position**NOTES:1st shift (7am – 3:30pm with flex start am) with minimal overtime50% desk work and 50% shop floorUse of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress codeCandidates must be able to lift up to 25 lbsThis team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis.Computer Support TechnicianJohn Deere Des Moines Works | Ankeny, IALooking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You'll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.What You'll Do• Deploy, configure, and support PCs, printers, scanners, and network equipment• Troubleshoot hardware, software, and connectivity issues• Manage support requests through ServiceNow• Assist with IT projects, upgrades, and technology rollouts• Maintain asset inventory and equipment records• Support printer maintenance and asset disposal• Identify opportunities to improve processes and user experienceWhat We're Looking For• Knowledge of computer hardware, software, and networking fundamentals• Strong troubleshooting and customer service skills• Experience with Microsoft Office and standard business applications• Understanding of basic cybersecurity concepts• 1+ year of IT experience preferred (recent graduates encouraged to apply)• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plusEducation• IT-related degree or equivalent experience• High school diploma or equivalentWhy Join Us?• Hands-on experience in a manufacturing environment• Exposure to enterprise technologies, automation, and AI• A mix of daily support work and impactful projects• Opportunities to learn, grow, and make a difference from day one