We are looking for a Desktop Support Analyst to provide hands-on IT support and contribute to the smooth operation of daily technical tasks. This role involves assisting with Microsoft Azure, Microsoft 365, and general user support activities while maintaining a high standard of service in a fast-paced environment. This is a contract position with the potential for a long-term opportunity based in Audubon, Pennsylvania.

Responsibilities:
• Deliver Level 1 and Level 2 IT support by managing and resolving user tickets through Zendesk, handling tasks such as troubleshooting, password resets, and account setups.
• Provide technical assistance to a high-volume call center environment, ensuring prompt and effective problem resolution.
• Administer Microsoft 365 daily tasks, including user migrations, license management, and mailbox troubleshooting.
• Configure, deploy, and maintain desktops, laptops, and peripherals while offering support for mobile devices.
• Perform Active Directory and Microsoft Entra ID management for user provisioning, group policy adjustments, and access auditing.
• Support IT operations such as workstation setups, onboarding/offboarding processes, and routine system maintenance.
• Collaborate with external partners to address escalated or complex technical challenges.
• Execute basic administrative tasks within Microsoft Azure, such as managing security groups and cloud resources.
• Utilize knowledge of AZ-900 Azure Fundamentals certification to assist with cloud and identity management tasks.
• Ensure hardware troubleshooting and desktop imaging processes are conducted efficiently.• AZ-900 Azure Fundamentals Certification is required.
• 1–3 years of experience in IT support or systems administration.
• Proficiency in managing ticketing systems like Zendesk.
• Hands-on experience with Microsoft Azure and Microsoft 365.
• Familiarity with Active Directory or Microsoft Entra ID for user and group management.
• Ability to troubleshoot hardware issues and set up workstations effectively.
• Strong communication skills to support a dynamic and high-volume user base.
• Must be able to commute to the Audubon, Pennsylvania office three days per week.