Position Details
Desktop Support Analyst Apply
Job Description
Job Description
We are looking for a skilled Desktop Support Analyst to join our team in Carrollton, Texas. In this role, you will provide technical support to ensure the smooth operation of computer systems, networks, and related hardware. The ideal candidate will have a strong background in troubleshooting, system maintenance, and delivering excellent customer service to both on-site and remote users.
Responsibilities:
• Diagnose, analyze, and resolve technical issues for end-users, recommending and implementing effective solutions.
• Install, configure, test, and maintain laptops, desktops, and related hardware and software systems.
• Set up and support mobile devices, ensuring proper configuration and functionality.
• Troubleshoot and resolve hardware, software, and network connectivity issues for users.
• Manage user accounts and access controls in line with organizational policies.
• Remove outdated equipment and handle data migration to new systems.
• Monitor and identify trends in reported issues, implementing preventive measures to reduce recurrence.
• Use ServiceNow to manage and resolve incidents and service requests efficiently.
• Provide support for local printers, video conferencing systems, and other office technologies.
• Participate in various IT projects as needed, ensuring successful implementation and execution.• Associate’s Degree in Computer Science or a related field is required; a Bachelor’s Degree is preferred.
• Minimum of 2 years of experience in IT support or a related role, or an equivalent combination of education and experience.
• Certifications in Operating Systems, A+, or Office applications are a plus.
• Proficiency with Windows 10/11 operating systems and experience with Azure, O365, and Intune.
• Familiarity with tools such as Cisco Umbrella, BitLocker encryption, and unified communication solutions.
• Strong understanding of network troubleshooting, configuration management, and IP connectivity.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Outstanding customer service skills and the ability to communicate effectively with both technical and non-technical audiences.
Responsibilities:
• Diagnose, analyze, and resolve technical issues for end-users, recommending and implementing effective solutions.
• Install, configure, test, and maintain laptops, desktops, and related hardware and software systems.
• Set up and support mobile devices, ensuring proper configuration and functionality.
• Troubleshoot and resolve hardware, software, and network connectivity issues for users.
• Manage user accounts and access controls in line with organizational policies.
• Remove outdated equipment and handle data migration to new systems.
• Monitor and identify trends in reported issues, implementing preventive measures to reduce recurrence.
• Use ServiceNow to manage and resolve incidents and service requests efficiently.
• Provide support for local printers, video conferencing systems, and other office technologies.
• Participate in various IT projects as needed, ensuring successful implementation and execution.• Associate’s Degree in Computer Science or a related field is required; a Bachelor’s Degree is preferred.
• Minimum of 2 years of experience in IT support or a related role, or an equivalent combination of education and experience.
• Certifications in Operating Systems, A+, or Office applications are a plus.
• Proficiency with Windows 10/11 operating systems and experience with Azure, O365, and Intune.
• Familiarity with tools such as Cisco Umbrella, BitLocker encryption, and unified communication solutions.
• Strong understanding of network troubleshooting, configuration management, and IP connectivity.
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Outstanding customer service skills and the ability to communicate effectively with both technical and non-technical audiences.
