Accountabilities:

• Providing Desktop (Windows 11) and windows application support for front office and back-office users including hardware support.
• Providing front line technical support on the dealing floor for trading applications, liaising, or escalating issues where relevant to specialist development teams.
• Management of local Active Directory to implement local access policies, manage user accounts and permissions and ensure data security.
• Maintaining Westpac's Cybersecurity standards through effective patch management, virus-scanning and following our global data security processes
• Administration of desktop and mobile telephony systems including trading dealerboards and mobile voice recording
• Ensuring operational and system documentation is created and maintained, including amongst other things incident and problem records and user and system documentation.
• Regular communications with a variety of business and technology stakeholders

Risk, Regulatory, Conduct and Culture:

• Drive and maintain a strong risk culture with a relentless focus on initiatives to strengthen the control environment
• Assess, manage and optimise risk to ensure that financial goals are met within agreed risk appetite levels.
• Maintain appropriate market profile and position

• Lead by example and encourage others to behave in ways which support the development of a successful and desired business culture
• Demonstrate and promote 'One Westpac' team behaviours with the aim to facilitate greater internal communication and performance outcomes across lines of business
• Satisfactory performance against applicable internal and external compliance and control standards and codes of conduct including but not limited to conduct rules under the Senior Manager and Certified Person Regime
• Complete any mandatory training in line with legal, regulatory and internal compliance requirements.

Positions Requirements:

Values
Our values are what we believe in at Westpac Group, they guide the way we behave and our aspirations. Together our five values can help us achieve our refreshed purpose.
Helpful: Passionate about providing a great customer experience

Ethical: Trusted to do the right thing

Leading Change: Determined to make it better and be better

Performing: Accountable to get it done

Simple: Inspired to keep it simple and easy

Position Specific
Previous experience

• 3 years experience in desktop support financial services organization

The following skills are considered valuable to the success of this role:

Technical skills:

• Desktop Support experience
• Windows 11 support, O365
• Active Directory administration
• Telephony (IPC Dealerboards) administration and Mobile Device Management
• 3 years experience in a financial services organization
• Knowledge of SCCM and software deployment
• Strong analytical and problem solving skills

People skills:

• Customer and quality focused.
• Quick learner with a great "can do" attitude.
• Good negotiation and communication skills especially when dealing with business and technology units and vendors.
• Experienced in working with a diverse range of people (e.g. front office, back office, Finance, Infrastructure, Compliance and Risk).
• Ability to work under minimal supervision.
• Flexible and available for on-call and weekend support roster.
• Able to take ownership of an issue and follow it through to completion

Academic Qualifications:

• Formal tertiary or higher education qualifications required.

Key Business Relationships/
Interactions:

• Financial Markets business units - front to back office.
• External Vendors (Verizon, Broadway, ION, Bloomberg, FXAll, 360T, FX Connect)
• FM, WIB and Enterprise IT Representatives.

Authority Levels:

As per WIB Finance Guidelines.

Certified Person?

No

Senior Manager?

No

Committee Membership:

No

Key areas of MI:

N/A