Desktop Support Analyst

About the RoleJoin a leading global hedge fund as an IT support professional providing hands-on technology support in our NYC office. You’ll work closely with users and senior IT staff across a fast-paced, technology-driven environment.Core ResponsibilitiesManage Active Directory accounts, groups, permissions, password resets, and MFA.Provide Windows, Microsoft 365, Teams, Outlook, and application support both remotely and on-site.Manage workstation patching and assist with server patching using KACE; monitor compliance and vulnerabilities.Provision and troubleshoot RDP and VPN access and maintain remote/DR workstations.Support Bloomberg terminals, trading-floor systems, developer tools, SQL tools, scheduling/container platforms, and approved AI applications.Assist with tape restores, file/database recovery, and quarterly audit restores.Deploy and decommission hardware, support office moves, printers, phones, inventory, and software licensing.Own service desk tickets and walk-up, email, chat, and phone requests; maintain documentation and escalate issues as needed.Skills & Qualifications1–3 years of desktop support, help desk, or IT operations experience.Hands-on Active Directory and Windows 10/11 experience.Strong Microsoft 365, Teams, and Outlook knowledge.Basic PowerShell and scripting skills.Familiarity with KACE, SCCM, Intune, or similar endpoint tools.Experience with workstation deployment, imaging, peripherals, asset management, and decommissioning.Familiarity with RDP, VPN, networking, and standard security practices.Regulated/controlled-environment experience is a plus.Financial services and Bloomberg experience is a plus.Relevant certifications are a plus.What We’re Looking ForOrganized, detail-oriented team player with a professional, service-focused approach.Strong communication skills and willingness to help users.Discretion when handling confidential information.Comfortable managing a high-volume support queue and following through on requests.Working ArrangementsOn-site in NYC; no remote or hybrid option.Occasional scheduled after-hours work for patching and restores.Ability to move/install IT equipment and work in server rooms and wiring closets.Occasional travel to the CT office as needed.