Position Information Position Type: Individual/Computer Support Date Posted: 4/7/2026 Location: District Wide Position Title: Desktop Support Assistant Start Date: May 11 2026 FTE: 1.0 FLSA Status: Exempt Summary Provide technological support to all stakeholders of the district, including staff, students & families. Perform responsibilities necessary for the daily maintenance and operations of all systems and technologies throughout the school district. Duties and Responsibilities Provide Mahtomedi Public Schools stakeholders with technology support, including remote and on‑site support throughout the district. Assist end‑users by troubleshooting problems with hardware and software. Deploy software packages to automate operating system installations and software updates. Manage and maintain Help Desk Tickets by addressing issues as they are submitted and throughout the troubleshooting and resolution process. Provide training and support for the district's technological resources, including Google Workspace, GoGuardian and other district systems. Monitor issues with wired and wireless network connectivity using hardware and software tools. Collaborate with other technology staff to resolve hardware, software, and other technology related issues. Assist in supporting hardware and software systems for online testing. Utilize monitoring software and tools to diagnose potential issues for stakeholders and classroom connectivity, which is critical to daily operations. Install and configure local and network printers, scanners, and other peripherals. Maintenance & Tracking of Licensing for Hardware & Software Systems Maintain inventory of Chromebooks, iPads, PCs and other devices for their designated buildings. Maintain licensing in Google Workspace for Education and other district systems. Remain current in software and hardware trends. Maintain users, phone directories and 911 database information to ensure safety in their designated buildings. Maintain district web pages and contact lists. Maintain instructional systems in classrooms, including SmartBoards and other technical lab equipment (Fab Labs). Implementation & Support for Hardware & Software Systems Assist in the implementation of new technology and information systems for the District. Participate in training opportunities provided by the district and outside entities. Assist with installation, placement, storage, and maintenance. Support and maintain the database for end‑user accounts. Maintain systems including the installation of equipment and hardware/software upgrades following protocols. Remain current in software and hardware trends. Vendor and Project Management Collaborate with vendors to manage projects that support specific systems and act as a liaison between users and vendors (e.g., printer repairs). Provide updates and information for projects, including documentation and communication with all stakeholders. Education/Certification Requirement An Associate's degree in computer science, A+ or MCP Certification, or a minimum of 2 years' equivalent work experience. Google Admin Certification or ability to obtain upon hiring. Experience Demonstrated experience with Windows 11, SCCM and Active Directory. Demonstrated experience in troubleshooting and solving technical issues. Demonstrated ability to operate a variety of technology equipment. Demonstrated human relations skills including the ability to work effectively with non‑technical as well as technical individuals. Demonstrated oral and written communication skills, organizational and time management skills. Demonstrated ability to be self‑directed and work effectively with limited supervision. Willingness to expand technology skills. Ability to take directions from supervisor. Ability to keep information confidential. Salary and Benefits Minimum Starting Salary: $40,000 Salary placement depends on qualifications Mahtomedi Public Schools offers a comprehensive benefits program designed to support employees. Benefits include medical, dental, and vision insurance; life insurance; supplemental life insurance; dependent life insurance; and long‑term disability coverage. Voluntary plans include accident, critical illness, hospital indemnity, and short‑term disability insurance, flexible spending accounts, an Employee Assistance Program (EAP), and retirement plans. Equal Employment Opportunity Statement Mahtomedi School District is an equal opportunity employer and will not discriminate against any individual. The district encourages applications from all individuals and does not discriminate on the basis of race, color, creed, religion, national origin, sex, marital status, parental status, status with regard to public assistance, disability, age, sexual orientation, or veteran status. #J-18808-Ljbffr