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Desktop Support

  • Desktop Support job type Posted on: Oct 13, 2026
  • Desktop Support experience level Conch Technologies Inc
  • Desktop Support employment type Austin, Texas
  • Desktop Support employment type Onsite
  • Desktop Support salary Full-time
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Job Title :

Desktop Support

Job Type :

Full-Time

Job Location :

Austin Texas United States

Remote :

No

Jobcon Logo Job Description :

Hi
Greetings from Conch Technologies, Inc.
Position : Desktop Support (O365 EUC H&F Support )
Location: Austin, TX, (5 days a week onsite)
Duration: 12+ Month Contract
Required Skills:
3-4 years of experience in EUC H&F Support.
(End User Compute Deskside Support)

Support and troubleshooting of Windows 10 & 11 Operating Systems and Microsoft O365 applications.
Good customer handling skill and prior experience in Concierge (VIP Users) support
Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices, Projectors, and Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and a customer-centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
Incident, Service Request, and Problem Management (ITIL)
Customer Service(including VIP Customer Service) and Communication Skills
Vendor Coordination
Documentation and SOP Creation
Ability to work independently and manage onsite priorities
Collaboration with Infrastructure, Security, and Engineering Teams

Jobcon Logo Position Details

Posted:

Oct 13, 2026

Reference Number:

15017-25909

Employment:

Full-time

City:

Austin

Job Origin:

CIEPAL_ORGANIC_FEED

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Hi
Greetings from Conch Technologies, Inc.
Position : Desktop Support (O365 EUC H&F Support )
Location: Austin, TX, (5 days a week onsite)
Duration: 12+ Month Contract
Required Skills:
3-4 years of experience in EUC H&F Support.
(End User Compute Deskside Support)

Support and troubleshooting of Windows 10 & 11 Operating Systems and Microsoft O365 applications.
Good customer handling skill and prior experience in Concierge (VIP Users) support
Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices, Projectors, and Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and a customer-centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
Incident, Service Request, and Problem Management (ITIL)
Customer Service(including VIP Customer Service) and Communication Skills
Vendor Coordination
Documentation and SOP Creation
Ability to work independently and manage onsite priorities
Collaboration with Infrastructure, Security, and Engineering Teams
Thanks &

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