Job Responsibilities: • Provide onsite/remote technical support to end users for hardware and software issues. • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. • Support Windows OS, Microsoft Office, Outlook, and common business applications. • Manage user accounts, password resets, and access issues through Active Directory. • Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN). • Perform hardware replacement, upgrades, and system imaging. • Support IT asset management and inventory updates. • Log and update tickets in the ITSM tool and ensure timely resolution. • Coordinate with L3 teams or vendors for advanced technical issues. • Provide VIP or executive support when required. Required Skills: • Strong knowledge of Windows 10/11 and Office 365. • Experience with Active Directory and ticketing systems (ServiceNow, Remedy, etc.). • Basic understanding of network troubleshooting. • Knowledge of hardware troubleshooting and device setup. • Good communication and customer support skills.