Desktop Support EngineerFulltime/PermanentBelfast, Northern IrelandMon - Fri£30,000 to £36,000 DOEWe are a recruitment partner working with a well-established global technology and connectivity services provider. The business delivers end-to-end IT infrastructure, workplace technology, and managed services solutions across enterprise and regulated environments. With a strong focus on service quality, collaboration, and continuous improvement, they support complex client estates across multiple locations.They are now seeking a Desktop Support Engineer to join a small, dedicated on-site support team.The RoleThis is a hands-on, site-based Desktop Support role providing both front-office and back-office IT support to end users. You’ll be responsible for day-to-day desktop operations, device lifecycle management, incident resolution, and contributing to project and transition activities within a structured ITIL environment.You will work closely with internal teams, client end users, client IT stakeholders, and third-party vendors to ensure a high level of service delivery.Key ResponsibilitiesProvide face-to-face and remote desktop support to end users in a site-based environmentSupport and maintain desktops, laptops, thin clients, tablets, mobile devices, and telephonyDeploy and manage devices using corporate Windows and macOS buildsTroubleshoot hardware, software, and peripheral issues, including printers and MFDsSupport core business applications across their lifecycle, including installation, reinstallation, and fault resolutionLog and manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA complianceSupport network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysisCarry out moves, surveys, desk relocations, and post-move support, including project-related movesMaintain accurate asset management and inventory records, including device assignments and lifecycle trackingProduce reports, ad-hoc analysis, and support desktop controls with stock and asset reportingCreate and maintain knowledge base articles and technical documentationParticipate in project work, including transition, alignment, and transformation activitiesAdhere to IT security, health & safety, and data control policies, escalating issues where requiredRequired ExperienceProven experience delivering hands-on desktop / end-user IT supportExperience supporting users face-to-face at desk sideStrong working knowledge of Windows and macOS operating systemsExperience troubleshooting hardware, software, peripherals, and printersFamiliarity with Active Directory, user account management, and basic networkingExperience supporting Microsoft 365, email, VPNs, and standard enterprise applicationsAbility to resolve standard tickets independently and escalate complex issues appropriately