Desktop Support Engineer

Role - Desktop Support EngineerLocation - Bellevue WAThe Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platformA Support Engineer is knowledgeable in Microsoft 365 services technologies offerings andthe platform The successful Support Engineer has the drive and intellectual horsepower toresolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provideCustomer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situationsQualificationsSOFT SKILLSEffective polished interaction with customer to gather information quickly explaincustomer responsibilities in resolving issue communicate next steps and statusand inspire confidenceHandle challenging and politically sensitive customer situations including theappropriate use of all available resources communicate effectively with Supportteams on complex issuesExcellent spoken and written English communication skillsDemonstrable troubleshooting skillsCrossteam collaborationLogical and critical thinkingPassion for technology and customer supportEXPERIENCEAt least 2 to 3 years of Technical Support experience including experience in acustomer facing or customer technical support roleEDUCATIONCERTIFICATIONGraduateLANGUAGEFluency in EnglishTechnical RequirementsMicrosoft Teams and Skype for BusinessMust have Office 365 KnowledgeMust have knowledge of Office 365 AdministrationHandsOn expertise with Microsoft Teams and Skype for BusinessTroubleshooting experience with Teams Sign in issues Calling issues and licensing issuesMust have knowledge about Active DirectoryMust have knowledge about Skype for Business HybridBasic knowledge about SharePoint Online Skype for Business and Teams will be added advantageBasic knowledge about Skype for Business Server 2013 and 2016Knowledge about Server RolesBasic knowledge about Azure and Multi Factor AuthenticationMust have Good Verbal and written communications skillsMust have very strong troubleshootingProblem solving skillsSkillsMandatory Skills : Exchange /Share Point/Microsoft 365/Outlook