Position Details
Desktop Support Engineer Brookshire Tx Onsite Apply
Desktop Support Engineer (L1/L2)
Brookshire, TX - ONSITE
Key Responsibilities:
Level 1 (L1) Support:
- Provide first-line support for IT infrastructure issues, including desktop, network, and server troubleshooting.
- Respond to service requests and incidents via ticketing systems, email, and phone.
- Perform basic troubleshooting for hardware, operating systems, and applications.
- Assist users with software installations, configurations, and basic network connectivity.
- Document resolutions and maintain knowledge base articles for common issues.
Level 2 (L2) Support:
- Handle escalated technical issues from L1 support, performing deeper troubleshooting.
- Administer and support servers, network devices, and IT security components.
- Analyze logs and diagnostic data to identify and resolve complex technical problems.
- Collaborate with vendors and service providers for issue resolution.
- Perform routine maintenance, patching, and upgrades on IT infrastructure.
- Support virtualization, cloud services, and backup management.
Required Skills & Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in IT support (L1/L2 level).
- Proficiency in Windows/Linux operating systems and desktop troubleshooting.
- Basic networking knowledge (LAN/WAN, VPN, TCP/IP, DHCP, DNS).
- Experience with Active Directory, Office 365, and enterprise applications.
- Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
- Strong problem-solving skills and the ability to work under pressure.
- Good communication and customer service skills.
