Desktop Support Engineer

ROLE_DESCRIPTION -

Relevant Experience

4-6 Years

Technical/Functional Skills

• Desktop Support
• Experience Required
• Technology requirements
• Desktop Support
• L2/L3 desktop support
• Excellent analytical & troubleshooting skills Good knowledge in desktop operating systems and troubleshooting issues.
• Strong communication skills, Good Personality / Present ability Client-side Mail system (MS Outlook), MS Office and other Industry standard applications Experience in managing VIP clients Printer Support and Troubleshooting.
• Device Validation
• Visual inspection of devices as requested Device Inventory capabilities and physical comparison to inventory lists Roles & Responsibilities Basic troubleshooting and repair of IT equipment failures Power on/power off devices Reset Remote Management connection ID's and Passwords Reseat cables General Troubleshooting and visual verification to assist remote troubleshooting efforts Check power connections Provide feedback on console display (e.g. stop errors, blue screen, etc.) Identify and report audible errors and system failures Is good Team player to work collaboratively with other team member Good Customer/Vendor handling skills