Desktop Support Engineer Apply
Who we are:
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Job Description:
Job Title : Desktop Support Engineer
Job Type : C2C / W2
Experience : 5 to 15 years
Location : Wilmington, Delaware
Skills:
- Knowledge of Microsoft Endpoint Manager (Intune / SCCM).
- Experience managing desktop configuration policies via Intune.
- Create and maintain Intune Policies and deployment scripts.
- Administering Windows operating systems.
- All aspects of IMAC (Install Move to Add Change) including JML (Joiner, Mover & Leaver).
- Knowledge of BitLocker management and LAPS. (Local admin password solution)
- Basic knowledge of Browser technologies such as Internet Explorer, Chrome
- Basic knowledge of end-user break fixes for designated equipment (All EUC equipment).
- Basic Knowledge of Azure AD, and Active Directory; including GPO and DNS.
- Knowledge of imaging laptops.
- Knowledge of basic networking and proxy technologies.
- Knowledge of Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Knowledge of Change, Problem, Incident, and Configuration Management.
- Knowledge of Asset Management toolsets to keep track of the inventory on a day-to-day basis. Monthly reports.
- Provide recommendations or possible solutions to client management and support teams.
- Supporting Service Desk team and L1 support.
- Exceptional knowledge of Wins 11 and MAC support
- Strong in Intune, O365, and critical applications support like SAP, Sales Force, and other GUIs.
- Good experience in supporting network printers and personal printers
- Experience in Asset Management for hardware and Software inventory.
- VIP support in-person and remotely for all IT issues.
- Strong in communication verbally and emails
Job Responsibilities include:
- Strong troubleshooting skills for Desktops, Laptops & Peripheral devices.
- Provide onsite physical hands & feet technical support.
- Resolve incidents and problems associated with EUC devices.
- Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
- Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Deploying, Installing, and configuring software via Intune on client devices.
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Configure and support end users on mobile computing platforms.
- Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.
- Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, COTS software, etc.
- Provide walk-up/tech bar support at the company-specified locations for quick assistance and resolution.
- Utilize ITSM tool and other Company systems to track and report on end-user issues and requests.
- Change, Problem, Incident, and Configuration Management.
- Asset Management to keep track of the inventory on a day-to-day basis. Monthly reports.
- Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.
- Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, etc.)
- Support Authorized Users in connecting or attempting to connect to a corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Create, change, and remove printer configurations and queues based on requests.
- Coordinating with vendors for in-warranty equipment failures.
- Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.
- 4+ years of experience in managing enterprise desktops on a large scale (1000+ clients).
Qualification:
- Bachelor's degree in Computer Science, Engineering, or a related field.