Job Description:

Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.

Installs hardware and software on workstations.

Sets up and maintains network and telecommunications systems.

Troubleshoots LAN, server and connectivity issues.

Utilizes ticketing system, when necessary.

Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

Skills Set:

Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.

Excellent customer service skills to work effectively with clients and vendors.

Excellent documentation skills.

Practical problem-solving skills and solid trouble shooting skillset.

Possess excellent organizational skills. Possess excellent oral communication skills.

Ability to work well with other people in a team-oriented environment.

Ability to install/deploy Windows / Apple based computers.

Must be self-motivated and work with minimal supervision.

Must be able to set priorities and be flexible in a fast-paced environment.

Ability to train end users.