Desktop Support/IT Deployment

Job Description:Desktop Support/IT Deployment professionals for an Epic Go-Live project.Responsibilities:Deploy, install, configure, and validate IT devices and peripherals.Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.Provide hands-on IT support during the Epic go-live period.Troubleshoot hardware, connectivity, configuration, and deployment issues.Perform post-deployment stabilization and hypercare support.Coordinate with project teams, site personnel, and end users to resolve issues quickly.Maintain a professional and customer-focused approach in a healthcare environment.Required / Preferred ExperienceIT hardware/device deployment experience.Desktop, deskside, or field support experience.Printer/scanner installation and troubleshooting.Workstation and peripheral configuration.Basic network/connectivity troubleshooting.Healthcare or hospital IT experience is preferred.Epic go-live or clinical application deployment experience is a plus.Experience providing hypercare/post-go-live support is a plusKey Skills:• IT hardware amp; device deployment• Desktop / Deskside / Field Support• Workstation, printer amp; scanner setup• Basic network troubleshooting• Hands-on Epic Go-Live support• Post-deployment / Hypercare support