Desktop Support

Interview Process: Two Rounds total: First round interview will be virtual, and a second/final interview will be in person in Madison.

Note: Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time) throughout the state of Wisconsin will be required. When not travelling, the selected hire will be onsite. Candidates must hold a valid driver's license and be insured through their supplier.

Top Required Skills & Years of Experience:

• Minimum 2 years' experience required
• Associate's Degree in computer science, computer technician, or related field.
• Ability to setup computers, related peripherals and audio/visual equipment.
• Knowledge of local and wide area networking.
• Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
• Must have excellent customer service skills
• Proven ability to install, configure, repair and maintain computer hardware

Nice to Have Skills:

• Knowledge of computer networking principals
• Knowledge of digital audio recording equipment
• Knowledge and understanding of user account in an Active Directory environment

Knowledge, Skills, and Abilities Required:

• Ability to setup computers, related peripherals and audio/visual equipment.
• Knowledge of computer operating systems and hardware.
• Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
• Skill in technical troubleshooting.
• Skill in providing professional customer service.
• Skill in verbal and written communication.
• Knowledge of local and wide area networking.
• Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.

Education and Experience Required

• Associate's Degree in computer science, computer technician, or related field.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Education and Experience Preferred:

• Experience or training in supporting audio/visual technologies including video conferencing tools.
• Experience or training in supporting Windows Server.
• Experience or training in supporting Remote Desktop Services (Terminal Services).
• Experience or training in supporting Active Directory and Group Policy.
• Experience or training in supporting Local Area Networks.

License and/or Certificates Required:

• Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin with overnights.

Work Environment

• The Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably low noise levels. Travel to off-site locations is frequently required for installation and maintenance of computing equipment throughout the state, and will fluctuate based on work plans.

Physical Demands:

• The Field Service Technician requires a significant amount of physical effort. Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds.