Job Overview This position provides operational and technical support for Midstream Field end‑user workstations on the BLAN environments located in remote offices. The successful candidate will translate business requirements into solutions, work with cross‑functional teams, and champion compliance and change initiatives to improve user experience. Responsibilities Ownership of Field Desktop Services fulfillment and problem tracking, management, and resolution. Provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all Midstream end‑user workstations – hardware, software, and peripheral devices. After‑hours support required at times. Prioritize and escalate customer issues to the appropriate IT Tier 3 support groups, and coordinate with IT Field Services Smart Hands to schedule on‑site support when necessary. Support and maintain Midstream hardware devices, including imaging of standard and high‑spec desktops, laptops, tablets, and hand‑held field devices. Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner. Resolve hardware and software problems efficiently with minimal disruption, coordinating hardware repairs with service vendors as needed. Collaborate at an escalated level of support to resolve major underlying technology issues that arise within product or project initiatives. Collaborate with all support and team members to ensure accuracy and efficiency of the asset‑tracking system inputs and outputs. Implement and enforce IT Asset Management processes, policies, and standards, and maintain compliance with information technology infrastructure platforms. Additional responsibilities include device backups, anti‑virus support, performance tuning, security additions/changes, data access controls, configuration/patch management, risk management documentation, change control administration, Cisco voice system support, conference room and office AV support, database administration, and self‑auditing. Provide support during 24/7 system operations; be available to respond within 90 minutes to high‑priority issues, as required. Technical Abilities SME in supporting and troubleshooting Windows 11, Windows 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone). Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality. Extensive support with VPN, Citrix, and wireless networks. Assist with phone systems, upgrades, and maintenance in the field office. Asset management of network component inventory, printers, and other hardware items. Installation, setup, maintenance, and troubleshooting of user workstations, software, hardware, and peripherals. Experience supporting video conference technologies. Knowledge of networking connectivity and troubleshooting. Installation and configuration of local LAN printers. Continuous focus on technology and information security. Drive for results – taking prompt action to accomplish objectives and proactively addressing issues. Communication – clearly conveying information and ideas through various media to individuals or groups. Business partner – aligning departmental concerns with organizational goals and building productive customer relationships. Managing priorities – effectively managing time and resources to ensure timely completion of work. Teamwork – using appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate goal completion. Experience Level Entry Level Job Type & Location Contract position based out of Mandan, ND. Work hours are typically Monday‑Friday, 8 a.m. – 5 p.m.; availability for after‑hours and occasional on‑site work may be required. Pay and Benefits Pay range: $20.00 – $20.00 per hour. Medical, dental & vision Critical illness, accident and hospital coverage 401(k) retirement plan – pre‑tax and Roth post‑tax contributions Life insurance (voluntary and AD&D for employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid time off (vacation, sick leave) Application Deadline Expected close: March 13, 2026 Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr