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Desktop Support

  • Desktop Support job type Posted on: Oct 21, 2026
  • Desktop Support experience level GTN Solutions
  • Desktop Support employment type New York, New York
  • Desktop Support employment type Onsite
  • Desktop Support salary Full-time
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Job Title :

Desktop Support

Job Type :

Full-Time

Job Location :

New York New York United States

Remote :

No

Jobcon Logo Job Description :

View Full Description
Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.ResponsibilitiesManage and resolve support tickets in ServiceNow.Provide technical assistance to corporate office, distributed field, and educational institution users.Troubleshoot desktop hardware and software issues.Install and configure software and user devices.Diagnose network connectivity and related technical issues.Track IT assets and maintain accurate inventory records.Document troubleshooting steps, resolutions, and support activities.Escalate complex or unresolved issues through appropriate channels.Preferred Qualifications3+ years of experience in desktop support.Experience with Windows administration and Microsoft 365.Hardware troubleshooting expertise.Knowledge of IT service management practices.Strong technical documentation and problem-solving skills.Customer service experience.

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Jobcon Logo Position Details

Posted:

Oct 21, 2026

Reference Number:

10440_4480256471

Employment:

Full-time

City:

New York

Job Origin:

APPCAST_CPC

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Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.ResponsibilitiesManage and resolve support tickets in ServiceNow.Provide technical assistance to corporate office, distributed field, and educational institution users.Troubleshoot desktop hardware and software issues.Install and configure software and user devices.Diagnose network connectivity and related technical issues.Track IT assets and maintain accurate inventory records.Document troubleshooting steps, resolutions, and support activities.Escalate complex or unresolved issues through appropriate channels.Preferred Qualifications3+ years of experience in desktop support.Experience with Windows administration and Microsoft 365.Hardware troubleshooting expertise.Knowledge of IT service management practices.Strong technical documentation and problem-solving skills.Customer service experience.

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