Desktop Support Professsional

Our client, an investment management firm, is seeking a Desktop Support professional to join their Chicago team. This role's primary responsibility is to provide exceptional user support and ensure a positive, productive experience with the firm's technology. This person will troubleshoot and resolve technical issues related to Microsoft 365, Dell desktops, and Cisco video conferencing equipment, with a focus on rapid response and complete resolution.ResponsibilitiesDiagnose and resolve hardware, software, and network issuesProvide troubleshooting for applications and custom systemsResolve issues related to desktop, mobile, VPN, and remote accessSupport proactive monitoring of critical systems and services to identify potential issues before they impact usersAssist in implementing automated solutions to reduce repetitive incidentsCollaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issuesRequirementsExperience supporting Microsoft 365 productsExperience with Dell desktopsExperience with Cisco video conferencing equipmentStrong troubleshooting skills across hardware, software, and network issuesAbility to support desktop, mobile, VPN, and remote accessStrong customer service skills and a focus on rapid, complete resolution