Desktop Support Specialist

Job Details:Job Title: Customer Support TechnicianJob ID: PR1009587-R207878STATE CLIENTLocation: Boca Raton, FLDuration: ASAP – June 30, 2027Work Schedule: Onsite (Monday–Friday, 7:00 AM – 6:00 PM) with after-hours on-call rotationInterview: TBDJob Description:Seeking an entry-level IT Customer Support Technician to provide onsite and remote technical support for enterprise hardware and software environments. The role includes installing, configuring, troubleshooting, tracking assets, documenting, administering Active Directory, supporting MECM, supporting Office 365, assisting with audiovisual/video conferencing, and collaborating with IT teams to deliver exceptional customer service.Required Skills:IT Help Desk / Desktop SupportWindows 10/11Active DirectoryMicrosoft Endpoint Configuration Manager (MECM)Office 365 (Outlook, Word, Excel, Teams)Hardware & Software Installation/TroubleshootingPrinters, Scanners & Mobile Device SupportStrong Customer Service & Communication SkillsPreferred Skills:Microsoft Teams, Zoom, GoTo MeetingMicrosoft Teams Rooms / Audio-Visual (AV) SupportEnterprise IT Support ExperienceServiceNowRelevant IT Certifications or Degree