Desktop Support Specialist

Desktop SupportCleveland, OH - OnsiteContract to Hire Opportunity (3-4 month contract period before eligible to convert)Pay: $25.06Position overviewProvide hands-on technology support to university departments, campus housing, and event spaces. You’ll troubleshoot user issues, maintain equipment and services, and work with colleagues, students, and vendors to keep technology running smoothly. The role calls for strong customer service, broad technical skills, and a willingness to cross-train and support a range of services.What you’ll doEnd-user support — 50%Troubleshoot and resolve issues with computers, mobile devices, printers, phones, audio-visual equipment, software, and operating systems. Record work in a ticketing system, maintain support guides, provide informal training, and keep users informed about changes that affect them.Equipment and technology lifecycle — 20%Set up, deploy, and maintain workstations, mobile devices, peripherals, phone systems, and audio-visual equipment. Track equipment and software inventory, coordinate repairs and purchases, and recommend ways to improve efficiency and reduce costs.Point-of-sale and payment equipment — 6%Support point-of-sale equipment at campus and partner locations, along with vending and copy machines. Coordinate deployments and troubleshooting with vendors and maintain device configurations.Cable television — 6%Monitor and maintain the campus cable television system, troubleshoot user issues, coordinate repairs and upgrades with the service provider, and support new installations.Student printing — 6%Maintain the student printing service, troubleshoot issues, coordinate equipment moves and repairs, and provide training as needed.Shared equipment reservations — 6%Manage reservations for shared equipment, make sure items are ready and working, check them when returned, and recommend changes based on demand.Coordination and partnerships — 6%Connect departments with internal technical teams and external vendors to resolve issues and complete projects. Build effective working relationships across the organization.Additional responsibilitiesParticipate in training, serve on relevant committees, and perform other related duties as assigned. Each of these activities makes up less than 1% of the role.QualificationsMeet one of the following education and experience combinations:High school diploma and 5–8 years of related technical experienceAssociate degree in computer or a related field and 4 years of related experienceBachelor’s degree in computer or a related fieldA valid driver’s license and a satisfactory driving record are also required.Skills and experienceTroubleshooting skills for computer hardware, software, and network issuesStrong customer-service skills and a commitment to a positive user experienceKnowledge of Microsoft Office and Google Workspace applicationsExperience with client/server and hosted business applications; point-of-sale systems experience is a plusClear communication skills, including the ability to explain technical information in plain languageGood listening, problem-solving, organization, and prioritization skillsAbility to work independently and collaboratively, adapt to changing needs, and handle sensitive information carefullyProfessionalism, sound judgment, respect for others, and a commitment to supporting a diverse communityInterest in learning about and working with AI tools and technologiesReliable attendance and ability to work in person with colleagues and customersWorking conditionsWork is primarily in an office environment, with frequent travel between facilities. Some early morning, evening, weekend, or emergency work may be required. The role may require carrying a work phone for after-hours emergencies and lifting up to 50 pounds. This position is not eligible for hybrid work.